Direct Payments Survey

KCIL Direct Payment Survey

KCIL ran the Adult Direct Payments survey for one month between June and July 2023. KCIL sent out the surveys by email to the adult Direct Payments service users. Copies of the survey were sent by post, with pre-paid envelopes, to those service users who are not online. Accessible options were offered to service users as required.

Eighteen people completed the survey; you can see the full results here. Highlights below.

I feel that the support I have received from KCIL is Excellent/Very Good/Good/Satisfactory/Poor because - KCIL staffs are extremely dedicated in supporting and helping each individual to get the best services and support in meeting their needs. I was given total support until date. Always been Excellent. Very professional and caring always able to answer any questions I have. They have been so professional and friendly. They allow you as an individual to make your own choices. I know the effort that is given, paid towards us. Excellent...Although I haven't needed recent support, I am confident that KCIL are always there for advice and support.

Thank you to everyone who completed the survey. We will be getting in touch with our prize draw winners next week.

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